How Data and AI Are Transforming Customer Engagement

America’s electric companies are using AI to enhance the customer experience and identify opportunities to lower bills. On this episode, PSEG Long Island Vice President of Customer Operations Lou DeBrino and Bidgely Chief Product Officer Ted Nielsen discuss how electric companies are using smart meter data and advanced analytics to provide tailored energy insights and strengthen customer engagement. They explore how these tools are supporting grid reliability while helping customers better understand their energy use, shift consumption habits, and save money.

This episode is sponsored by Bidgely, which provides AI platforms that optimize grid management and customer engagement for electric companies. Learn more.